Working in Contact Center

Working in Contact Center


Life is hard and sometimes we cannot work in our dream jobs. You cannot work as a graphic designer if you are not creative or as a sumo wrestler if you are not fat enough. Anyways, we all have to work. We need to earn money, otherwise we will starve to death. Sometimes we have to put our contact center headsets on and work as hard as we can. Don’t be afraid, because working as a helpline worker is not as bad as it seems. Or is it? Let’s take a look at it.

It is not that bad.

If you like having a static job where you work from 8 a.m. to 4 p.m. you will be amazed. All people there sit in the boxes for eight hours every day with their contact center headsets on and speak with people that they do not even know. It is kind of boring, but if you do not need explosions and chases (like in action movie) then you will be happy. You do not have a lot of to do there, you got lunch breaks there and a lot of little breaks to smoke a cigarette. In addition you have other people around you so you do not feel alone. What about salary? Well, it depends. It depends on how big amount of money you want to earn and in which company you work. Bigger company equals bigger salary. What about superiors? Most of them are nice and will help you a lot, but you can meet very mean ones.

Sometimes it is.

Are you very creative person? Well, do not work there. You have a lot of ideas and big amount of energy, so sitting in the box for eight or more hours is not for you. Trust me. You will not like it. Just imagine working by the desk almost whole day for five days per week. Everyday you have to wear your contact center headsets, because you have to talk with people that you do not even know. In addition you have to solve their problems sometimes, so it is a nightmare for you. You can meet nice superiors that will help you every time you ask, but you can meet these evil ones too. They will make your life even worse if you make them angry. Salary? Being a creative person can give you much bigger amount of money that call center.

How to free yourself?

Just do it. “Easier to say”, right? Well, no. If you are unhappy and want some changes in your life just do something about it. You can call yourself a happy person if you like your job and you do not want any changes. Anyway, most of us are unhappy, because we have no courage to make some changes in our life and just find a job that will make us happy. Why? No idea. Only you can control your life, so stand up and do something about it.

In summary, don’t be afraid of changes. If you are unhappy just do something about it. Change a job, flat or something else that you do not enjoy. Life is too short to do things that does not make you happy. A sentence “You only live once” is very accurate here, but people use it too often these days. Sometimes you don’t have to do anything, because life is unpredictable. Today you can work at call center and tomorrow you can be the richest person in the world. Just do not be afraid of changes.